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Create a unique customer experience

Delight your customers at every touchpoint and turn them into brand advocates.

Boost customer loyalty

Create strategies to continually meet the ever-evolving customer experience. Share insights with employees and frontline managers to design an exceptional customer experience.

With QuestionPro CX software, you can close the feedback loop using a ticketing system. This ticketing system can reduce the churn rate and eventually convert your detractors into promoters.

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Ask the reason behind the rating with NPS+

Empower your customers with the NPS+ survey question. It’s exclusive to QuestionPro CX.

NPS+ is a combination of NPS, root cause, and comment question types. This will help you identify what works for your promoters and what issues must be addressed immediately.

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Conduct mobile surveys

No enterprise can afford to ignore the use of smartphones and tablets in our daily lives. Ensure a wider reach and convenient response from the people participating in your survey by making it easy for them to read, understand, and respond on their mobile devices.

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All in one CX dashboard

Flexible dashboard: Distribute data throughout the organization with easy-to-use dashboarding tools. Share across the organization and share with individuals for collaboration.

Powerful report: Fully integrated reporting widget for our NPS+ survey approach with NPS tracking, Churn Risk analysis and Customer Innovation Idea reporting.

Customizable widgets: View results with different chart types and label customizations; use filters within our wide selection of widgets.

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Deliver exceptional customer experiences!

Collect valuable consumer insights with our CX software.

Case studies

Thales

We worked with Thales technical team to create an integrated solution with multiple touch-points to get deep insights.

  • A real-time feedback model.
  • Identification of promoters, passives and detractors based on NPS.
  • Data. From plane to the cloud.
Download Case Study
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BMW

With QuestionPro market research tools BMW can conduct market research projects quickly and agilely in-house and with its own resources.


  • Survey creation and translation.
  • Controlled worldwide sample.
  • Data cleansing.
Download Case Study
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MCCA

Using QuestionPro Surveys the MCCA was able to implement Contactless Health Screening that was a simple pop-up activated on a visitors personal device.


  • Survey design and integration.
  • Survey launched just in 2 days.
  • +300 people screened on the first day.
Download Case Study
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American Cancer Society

ACS used QuestionPro Communities to move a significant portion of the Cancer Prevention Study (CPS-3) to an online participant portal. They were able to:


  • Modernize the outdated 12-20 page paper survey to shorter but more frequent online survey.
  • Collect information on newly diagnosed cancers.
Download Case Study
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Key CX differentiators

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NPS & churn risk

The QuestionPro NPS Survey Dashboard is the most advanced analytics platform for NPS measurement. Learn how to isolate, identify and predict customer churn. Leverage customer interaction to improve your products and services.

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Sentiment analysis

Sentiment analysis classifies text as positive, negative, or neutral. Sentiment analysis goes beyond numbers and focuses on the quality of interactions between the audience and the organization.

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Advanced dashboards

Get access to a dashboard with customizable widget configurations that enable you to customize your widgets filters, chart types along with labels, and the month tracking widget.

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Workflow setup

CX Workflow helps you to assign and send different surveys to different customers in the same data file. Also, it enables you to automate the reminders for the survey invites already sent.

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Disposition metrics

Monitoring emails sent on a continual basis will provide valuable data at every engagement point and will help track any changes to customer behavior along the way.

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Closed loop

Capture your customers’ journey at various touchpoints and gain real-time insights. Share feedback with different teams to improve the overall customer experience.

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Integrations

Tie business and feedback data

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"QuestionPro helps us in reaching our customers near to real-time which in-turn enables us to convert a negative customer experience into a positive one. It helps manage the brand reputation like never before. We are glad to be able to delight our customers with timely intervention whenever we receive a feedback that we can improve upon. QuestionPro makes a difference to our business with every single survey that goes out."

Fatima Raees Director of Customer Care
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